Frequently asked questions
Do you need more information about our products? We have answered the frequently asked questions. Get in touch if your question is not among these.
Frequently asked questions
What is cheaper: gas or a heat pump?
A heat pump powered by electricity is more than twice as cheap as gas. Every 2 kWh consumed by a heat pump produces around 9 kWh of heat. If you want to achieve this with gas, you need 1m³. With this, you pay €0.58 per 9 kWh of heat for the heat pump and €1.34 per 9 kWh of heat for a central heating boiler.
Does a heat pump still make sense?
A heat pump is an excellent solution in most cases. It is important to consider a heat pump when your building is well insulated, there is sufficient space, the outdoor unit does not cause noise pollution and you would like to use less gas. A heat pump is less efficient when your building is poorly insulated or it causes too much nuisance. This might be common in residential areas.
What does a heat pump cost?
The initial heat pump installation costs may be high, but in the long term this is offset by low maintenance costs. Furthermore, the costs of a heat pump vary because of a number of different factors such as the amount of electricity power and the size of the building. We are happy to help you understand this.
Where is it not allowed to install a heat pump?
Depending on the project, there may be different requirements regarding the placement of the heat pump, such as a maximum noise level. In addition, a heat pump must always be able to draw in sufficient fresh air, so there must be enough clear space around the unit. For every project, we are happy to advise and work with you to find the best solution.
How much subsidy can you get for a heat pump in 2025?
The ISDE subsidy (Netherlands) makes it possible to cover about 30% of the cost of a (hybrid) heat pump and its installation.
How can I find out what type of boiler I have or what the serial number is?
The type of the boiler can be found on the label attached to the underside (inside) of the top panel. To read it you need to: Unscrew the boiler at the bottom. Then open the clamps at the underside and remove the front panel. You can then read the label on the inside.
How do I maintain a boiler from Eco Heating Systems?
Maintenance of a boiler or domestic hot water unit is essential. Regular maintenance extends the lifespan of the unit and reduces the risk of malfunctions. Maintenance must be carried out by a specialist. Maintenance kits for all our devices can be ordered from Wasco or Rensa (The Netherlands).
Error code: Fan speed fault
It may happen that you see an error code on the display related to the fan speed, such as “Fan speed too high”, “FAN_NOT_RUNNING”, or “FAN_TOO_FAST”.
The question then is whether the fault lies in the burner control unit or in the fan itself. The quickest and simplest way to check is to disconnect the PWM cable (Pulse Width Modulation). If the fan immediately runs at full power, the problem is in the burner control unit (e.g., broken cable, blown fuse, etc.). If the fan does not reach full power, the fan itself may be defective.
In the video on our YouTube channel, we show how to temporarily disconnect the PWM cable in the boiler to check where the fault is coming from.
Uitlezen fouthistorie tijdens onderhoudsbeurt
Tijdens een onderhoudsbeurt van een cv-ketel van Eco Heating Systems kan je eenvoudig de fouthistorie uitlezen. Het is verstandig om hiermee te beginnen om duidelijk inzicht in de staat van de ketel te krijgen. Ga in het menu naar Menu / Informatie / Error Log en lees de fouthistorie uit. Ook kan je de fouthistorie uitlezen van toestellen die in Cascade staan.
In deze video laten we zien hoe je via het menu naar de Error Log gaat om de fouthistorie uit te lezen. We leggen ook het verschil tussen locking codes en blocking codes uit.
Is it advisable to buy a new central heating boiler?
Buying a new central heating boiler may be beneficial in the short term. This is because modern central heating boilers are much more efficient than older models. In this way, it is possible to reduce energy consumption and ensure lower energy costs.
What are the advantages and disadvantages of a domestic hot water boiler?
A domestic hot water boiler will give you a lot of benefits.
- It provides instant hot water with no waiting time;
- They are designed for high efficiency;
- They can be easily combined with other systems.
- End users can use hot water instantly;
- As a building owner, you have minimal costs.
Some disadvantages of a tap water boilers are:
- They require servicing more often;
- Installation costs are often higher.
What does Plug&Play mean??
Plug&Play means a user-friendly installation and configuration method where a device is ready for immediately use after connection. Our domestic hot water boilers are pre-configured and tested, so that our installers can easily connect the domestic hot water boilers and end-users can easily start using them.
What makes Eco Heating Systems the ideal partner?
At Eco Heating Systems, our commitment to quality, innovation and customer- oriented solutions set us apart as an ideal partner. With in-depth knowledge of our heating systems and a focus on sustainability, we offer high-quality products that meet the needs of installers and building owners alike. Our experienced team is always on standby to offer expert advice and support throughout the project.
Bekijk de video met een bedrijfsimpressie en maak kennis met Eco Heating Systems.
Can I still buy a central heating boiler after 2026?
The boiler will certainly not disappear after 2026. However, the government is working on new legislation that, in certain cases, may require the installation of a heat pump, for example in hybrid operation with a boiler. For now, this plan appears to have been postponed. In addition, this legislation will mainly apply to private residential homes.
Do you have any questions?
Would you like to know more about Eco Heating Systems or do you need more information about one of our products? Our team would be happy to talk to you. Contact us or see our frequently asked questions for more information
